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Frequently Asked Questions (FAQs)

Getting started is easy! Contact us via phone, email, or through our website to schedule a consultation. We’ll discuss your property management needs, answer any questions you may have, and develop a customized plan to maximize the value of your real estate investment.

We offer comprehensive property management services for short-term rentals (Airbnb), long-term rentals, and vacation homes. Our services include listing optimization, booking management, guest communication, cleaning and maintenance, revenue management, tenant screening, lease negotiation, rent collection, property maintenance, and more.

To start managing your property, we need the following

  • Signed property management agreement
  • Keys and access instructions for the property
  • Details about the property, including amenities, utilities, and house rules
  • Contact information for any preferred vendors or service providers
  • Any existing bookings or tenant agreements (if applicable)
  • Property insurance information

Our fees vary based on the type of property and the services required. We offer commission-based fees for short-term rentals, typically ranging from 18% to 30% of the booking revenue. For long-term rentals and vacation homes, we may charge a flat monthly fee or a percentage of the rental income. Please contact us for a customized quote.

Security deposits are collected and held in a designated escrow account. These funds are used to cover any damages or unpaid rent. At the end of the rental period, any remaining balance is refunded to the guest or tenant, provided there are no outstanding issues.

Management fees are automatically deducted from your monthly rental income distributions. This ensures a seamless and hassle-free payment process for our clients.

Yes, we can manage and pay your monthly home expenses such as utilities, HOA fees, and other recurring bills. We provide detailed financial reports and ensure all expenses are accounted for and paid on time.

Our team crafts compelling listings with high-quality photos, engaging descriptions, and competitive pricing. We use data-driven strategies to enhance visibility and attract potential guests, ensuring maximum occupancy and rental income.

We conduct thorough background checks, verify identities, assess rental history, and evaluate creditworthiness. Our rigorous screening process ensures that we select reliable guests and tenants who comply with property rules and regulations.

We employ dynamic pricing strategies based on market demand, seasonal trends, and competitor analysis. By adjusting rates accordingly to these factors, we optimize rental income and occupancy rates throughout the year.

We use advanced property management software to streamline operations, enhance communication, and provide real-time access to property performance metrics. This technology helps us manage bookings, maintenance requests, financial reporting, and more efficiently.

We coordinate regular cleaning and maintenance services between guest stays and manage routine maintenance tasks for long-term rentals. We also conduct periodic property inspections to identify and address any issues promptly, using trusted contractors and vendors.

We stay informed of local regulations, zoning laws, tax requirements, and licensing regulations related to property management. Our team works closely with legal and financial advisors to establish appropriate contracts, policies, and procedures, ensuring compliance and mitigating legal risks.

We maintain open lines of communication with tenants to address inquiries, concerns, and maintenance requests promptly and professionally. Our team is trained to resolve disputes or conflicts fairly and equitably, ensuring tenant satisfaction and adherence to lease terms.

We maintain a 24/7 emergency hotline for urgent matters such as property damage, security breaches, or other emergencies. Our team coordinates emergency response services promptly to minimize disruption and ensure the safety and functionality of the property.

Yes, our advanced property management software provides clients with real-time access to property performance metrics, financial reports, and maintenance updates. You can monitor your investment’s performance anytime, anywher.

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